General Terms & Conditions

Article 1 – Object

These terms and conditions govern sales by the company Mataiea Lifestyle located in Mataiea, sale of fashion products and accessories.

Article 2 – Prices

The prices of our products are indicated in FRF, DOLLAR or EUROS all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than French Polynesia you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not within the jurisdiction of the company Mataiea Lifestyle. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders whatever their origin are payable by CB, VISA, MASTERCARD, AMEX via the currency Fr.

The company Mataiea Lifestyle reserves the right to change its prices at any time, but the product will be charged on the basis of the rate in effect at the time of order validation and subject to availability.

The products remain the property of the company Mataiea Lifestyle until full payment of the price.

Attention: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Orders

You can place an order :

Detail the chosen modalities, for example :

On the Internet: Mataiea Lifestyle
By phone: 87 70 11 22
Contractual information is presented in French and will be confirmed at the latest at the time of the validation of your order.

The company Mataiea Lifestyle reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and particularly in case of supply problems, or in case of difficulty concerning the order received.

Article 4 – Validation of your order

Any order placed on the Mataiea Lifestyle website implies adherence to these Terms and Conditions. Any order confirmation implies your full and complete adherence to these Terms and Conditions of Sale, without exception or reservation.

All the data provided and the recorded confirmation will be proof of the transaction.

You declare to have perfect knowledge of them.

The confirmation of order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the e-mail address of confirmation of your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made online by credit card through a secure payment system. Or by bank transfer (shipment upon receipt of funds).

The debit of the card is made only at the time of shipment of the order. In case of split deliveries, only the products shipped are debited.

Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are at your expense.

In case of exercising the right of withdrawal, the company Mataiea Lifestyle will reimburse the sums paid within 14 days of notification of your request and via the same means of payment used when ordering.


In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :

The supply of services fully executed before the end of the retraction period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of retraction.
The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the control of the trader and which are likely to occur during the withdrawal period.
The supply of goods made to the consumer’s specifications or clearly personalised.
The supply of goods which are likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a physical medium, the execution of which has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal.
Article 7- Availability

Our products are offered as long as they are visible on the Mataiea Lifestyle website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.

In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to its refunding and to the expenses of routing under the conditions of the article L 138-3 of the Code of the Consumption.

In case of delivery by a carrier, Mataiea Lifestyle cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments.

Article 9 – Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by mail or post within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of the supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered are in conformity with the French legislation in force. The responsibility of the company Mataiea Lifestyle can not be held liable for non-compliance with the laws of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

In addition, Mataiea Lifestyle can not be held liable for damages resulting from misuse of the product purchased.

Finally, Mataiea Lifestyle can not be held liable for any inconvenience or damage inherent in the use of the Internet, including but not limited to service interruption, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The language of this contract is the French language. The present conditions of sale are subjected to the Polynesian law. In the event of litigation, the Polynesian courts (PAPEETE) will be the only qualified ones.

Article 12 – Intellectual property

All elements of the Mataiea Lifestyle website are and remain the exclusive intellectual property of the Mataiea Lifestyle company. No one is allowed to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any single link or hypertext link is strictly prohibited without the express written consent of the company Mataiea Lifestyle.

Article 13 – Personal data

The company Mataiea Lifestyle reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as to improve the services and information that we send you.

It may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof

The company Mataiea Lifestyle will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.

(Last update: 21 Sept. 2020)